Privacy Policy

1. Introduction

At Taatviq AI Private Limited ("Taatviq", "we", "our", or "us"), we are committed to protecting the privacy and security of our clients and users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our data-driven services including data storage, analytics, and AI/ML-based solutions.

2. Scope

This Policy applies to all individuals and businesses using our services, visiting our website, or interacting with us through other means.

3. Data We Collect

We may collect the following types of data:
(i) Personal Data - Contact information (name, email, phone number), Business affiliation, Billing details
(ii) Client Data - Structured and unstructured data shared for processing, Metadata or logs for debugging, Datasets for ML/AI model training and inference
(iii) Usage Data - IP address, Browser type, Pages visited, Cookies and similar tracking technologies

4. How We Use Your Data

We process your data for purposes including: (i) Delivering and improving our services
(ii) Performing analytics and model training (with appropriate consent)
(iii) Communication and support
(iv) Legal compliance and fraud prevention
(v) Research and internal benchmarking (only on anonymized data)

5. Legal Bases for Processing (GDPR)

If you are located in the EU, we rely on one of the following legal bases:
(i) Performance of a contract
(ii) Consent
(iii) Legal obligations
(iv) Legitimate interests

6. Data Sharing and Disclosure

We do not sell or rent your data. We may share data:
(i) With your consent
(ii) With authorized third-party service providers (e.g., cloud infrastructure partners)
(iii) If legally required (court orders, law enforcement)
(iv) During business transfers (e.g., mergers)

7. Data Security

We employ industry-standard practices:
(i) Encryption (at rest and in transit)
(ii) Multi-factor authentication
(iii) Access controls and audit logging
(iv) Regular vulnerability scans and assessments

8. Data Retention

(i) Personal data is retained for as long as necessary to fulfill the purpose it was collected for.
(ii) Client data retention is governed by the specific contractual agreement.
(iii) Anonymized data may be retained indefinitely for benchmarking or improvement.

9. Your Rights

Depending on your jurisdiction, you may have rights to: (i) Access your data
(ii) Rectify inaccuracies
(iii) Request deletion
(iv) Withdraw consent
(v) Object to processing
(vi) Lodge a complaint with a supervisory authority (for EU residents) To exercise your rights, contact us.

10. Cookies & Tracking

Our website may use cookies to enhance user experience. You can configure your browser to reject cookies, though some features may be impacted.

11. International Data Transfers

Where applicable, we ensure that cross-border data transfers comply with legal safeguards such as:
(i) Standard contractual clauses (SCCs)
(ii) Adequacy decisions
(iii) Binding corporate rules (BCRs)

12. Children’s Privacy

Our services are intended for business entities and not directed at children under 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us.